Information Services

Teri Burd-Hagwood
Director, Information Services

Teri Burd-Hagwood’s background spans years of operational and development experience for information technology systems encompassing database design, administration, reporting and data analytics. She has managed teams ranging from five to 20 people but focuses on a hands-on and active development process. Ms. Burd-Hagwood develops and administers SRC’s database management systems and oversees all software development activities.

Bill Burd
Product Manager

Bill Burd brings nearly 30 years of software development, engineering and programming experience to SRC’s technical team. He is involved in all areas of SRC backend solutions, product development and support to bring best-of-breed products and service to SRC accredited centers and surgeons, as well as support to fellow SRC team members.

Prior to joining SRC, Mr. Burd spent more than 12 years as a software provider in enterprise supply chain management, where he coordinated multinational development teams, created functional technical specifications for new product features and managed implementation of product upgrades. He also gained experience in various coding languages, information technology (IT) team management and product deployment in roles with the City of Austin, as well as privately-held companies.

Mr. Burd graduated from the University of North Carolina at Chapel Hill with a degree in mathematics and obtained advanced IT project management credentials at Austin (Texas) Community College.

Robert Longest
Manager, Software Development

With more than 12 years of industry experience, Robert Longest manages SRC’s software development team and assists the Director of Information Technology in managing that department. He and his team are responsible for the development of software applications for both internal and external SRC users.  

Prior to joining SRC, Mr. Longest spent more than 10 years as a software development manager for Credit Suisse. During his career there, he was responsible for application development, evaluating and removing duplicated code in existing software to improve processing efficiencies and redesigning the bank’s application server footprints.

Mr. Longest graduated from East Carolina University with a degree in Computer Science. 

Nathan Scretching
Database Technical Lead and Document Librarian  

Nathan Scretching is a software engineer with over 14 years of experience in front and back-end development with an emphasis in enterprise supply chain management and data analysis solutions. As part of the Information Services team, he is responsible for database development and support for SRC’s proprietary software products. Mr. Scretching holds a Bachelor’s degree in Computer Science from Mississippi State University.

Yates Eldridge
Developer Technical Lead

Yates Eldridge supports and maintains SRC’s various proprietary software products. Mr. Eldridge holds a Bachelor of Science degree with majors in Computer Science and recreational management from Appalachian State University.

Nathan Litts
Software Engineer

Nathan Litts develops and maintains SRC’s various proprietary software products. Mr. Litts graduated from Appalachian State University with a Bachelor’s degree in Computer Science.

Isaac Brooks 
Software Engineer

Isaac Brooks develops and maintains SRC’s various proprietary software products. Mr. Brooks graduated from Appalachian State University with a Bachelor’s degree in Computer Science where he also obtained a data science certification.

Luke Draper 
Software Engineer

Luke Draper develops and maintains SRC’s various proprietary software products. Mr. Draper graduated from Brigham Young University – Idaho with a Bachelor of Science in Applied Technology and certificates in computer programming, front-end web, and web development. Prior to SRC, Mr. Draper developed software used in concrete 3D printing.

Alexander Werner 
Testing Engineer

Alex Werner is responsible for quality control and testing of SRC’s various proprietary software products. Mr. Werner graduated from Appalachian State University with a Bachelor’s degree in Computer Science. 

Maureen Theisen
UX/UI Designer

Maureen Theisen is a seasoned User Experience/User Interface (UX/UI) designer based in Durham, North Carolina with over 15 years of experience in web design and front-end development. She has an impressive track record of creating visually stunning and user-friendly websites. Ms. Theisen is known for her exceptional ability to blend design and technology and her keen eye for detail ensures that every project meets the highest standards of quality.

At SRC, Ms. Theisen elevates not only the aesthetics of our applications and reports but also the entire user experience. She creates intuitive interfaces that optimize overall usability, and her design expertise enhances SRC’s data visualization, making complex information more easily comprehensible for our users. She holds a Bachelor of Fine Arts in Design from the University of North Carolina, Greensboro and a Bachelor of Arts from the University of Arizona, Tucson.

Asa Brooks 
IT Support Specialist 

Asa Brooks is responsible for technical hardware and software support to SRC team members located in 12 states. SRC’s remote office environment necessitates uptime and functionality, and Mr. Brooks ensures optimal performance and prompt problem resolution.

src information services team